I paid a renewal quote in December, but I the order details show that the renewal order has the same activated and expiry date as my current subscription, which will expire on Jan 7, 2025.
The product is Trados Studio 2022. Please take a look at it. Thank you.
Yu Chiao Sung We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882945 .
Yu Chiao Sung We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882945 .
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