Reset License not working

Question

Version: Trados Studio 2019 Yesterday I did the "Reset License" and got the message to wait 1 hour to access the Tados again. 
 After waiting 1 hour I was unable to log in, and received the same initial error (Activation failed. Could not connect to the activation server. Check the attivation server address in the provider settings. - O servidor remoto retornou um erro: (403) Proibido). 
 When I returned to SDL Account, the only option was to obtain an offline activation certificate, and the In-Use tab showed 0 (see printout).

Andrei Vasilache · Answer

Sandra Correia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882977 .

Trados Portfolio > 2. Licensing and Installation

Reset License not working