Hello,
My computer has been stolen. I need to desactivate my licence off line so I can install it again on my new computer.
I followed the process but I have a message saying there has been an error when desinstalling the licence and that I need to request assistance.
Could you help me with this?
Thank you for your help!
Best regards,
Sandrine Michel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883067 .
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