Deactivation fails

Question

Hi, 
 I have a license for Trados Studio 2019 Freelance. I need to transfer it to a new computer. I followed the instructions to deactivate it online and offline, but both failed. 
 Please advise how I should do the deactivation and subsequently the activation on the new PC. 
 Thank you!

Sorin Perta · Answer

Ekaterina Dzhantova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883064 .

Trados Portfolio > 2. Licensing and Installation

Deactivation fails