Unable to activate my license after uninstall/reinstall on my laptop

Question

Some weeks ago, my laptop needed a repair (screen hardware issue). 
 
 For this reason, I backed up all my files and deactivated my Trados Studio 2022 license. 
 I re-installed Trados after receiving my repaired laptop, but it seems impossible to activate my license again (even a reset through my RWS account). 
 
 Every time I try to use my licens key in order to activate my subscription, I keep receiving the following message:

Does anyone have any ideas on how to resolve this issue?

Ana Sabo · Answer

Hi Arne Prové 
 I've noticed that your license was activated yesterday. Please let me know if you need further assistance. 
 Kind regrads,

Ana Sabo · Answer

Arne Prové We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883110 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Unable to activate my license after uninstall/reinstall on my laptop