Cannot deactivate my license (Trados 2021 Freelance). Erro mesage: Revocation is either complete or revocation proof is already uploaded.

Question

I get the following message when trying to deactivate my license from my desktop. I have only one license and I will spend the next two weeks away from home and need to work on my laptop while I am away What does this message mean? And how can I deactivate my license on my desktop so I can activate it again on my laptop?

Error message window titled 'Deactivation failed.' with text 'Revocation is either complete or revocation proof is already uploaded.' and an OK button.

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[edited by: RWS Community AI at 7:04 PM (GMT 0) on 5 Jan 2025]

Ana Sabo · Answer

Geale de Vries We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883061 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate my license (Trados 2021 Freelance). Erro mesage: Revocation is either complete or revocation proof is already uploaded.