Product activation dialog opens everytime when Trados Studio 2024 is started. How can we avoid this?

Question

Hello Community Members 
 Whenever I open Trados Studio 2024 (already activated using a networking license), the product activation opens, showing the active license.This has not been the case until maybe mid of December 2024. After clicking on OK I can start working with Trados Studio 2024. 
 Version is Trados Studio 2024 - 18.0.1.2259 
 Another point is, that connection to the license server (version 18.0.79 installed on a server with remote desktop services) is only possible if I use its IP address instead of the the servername. 
 Does someone have the same problem? How can I solve it? 
 
 Thank you for any usefull hint. 
 Kind regards 
 Victor

Elisa Maxim · Answer

Victor Linnemann We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883535 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Product activation dialog opens everytime when Trados Studio 2024 is started. How can we avoid this?