Please, I need to reset my license 2021. I was assisted previously, but it hasn't been resolved.

Please, I need to reset my license 2021. I was assisted previously, but it hasn't been resolved.
Corina Salina Celis corina.salinas@abcommunica.com We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883777 .
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello,
Corina Salina Celis corina.salinas@abcommunica.com We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00885607 .
Hello,