Hello,
Today I purchased a 12-month Trados Studio Freelancer subscription. The order was processed normally, payment was collected, and an invoice was issued. However, the subscription is still listed as 'Inactive'. There is no option to activate or reset the subscription/license. Somehow it is listed as having expired before being activated. I urgently need the license to be activated.
Any help would be greatly appreciated!
Thank you
I have the same issue. I originally bought Trados at the end of December 2023, and then on the 8th of December 2024 paid for a year's renewal of the subscription.
However, on my RWS account it does say "active", but when I open Trados it says the license/subscription needs to be activated :-/
Have you managed to get some support from RWS?
Have you tried simply using the subscription tab to licence Studio? Not the activation code tab.
If you have tried this and have a problem then I’ll create a case for you. Won’t be addressed till Monday.
If you also tried this and have a problem please create a new thread. We have an automated system that creates the ticket based on the original post, so adding onto someone else’s won’t get you any help if you need Technical Support.
Paul Filkin | RWS Group
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Very strangely, when I opened Trados now it worked!
I don't know what happened, but at least for now it doesn't seem necessary to open a new thread. But thanks a lot in any case!
Thank you for your reply. I have already used the subscription tab, not the activation code tab. I understand that the problem cannot be solved over the weekend, however the renewal process shouldn't be so complicated. I have to say that I am unsatisfied with the service, it does not measure up to the subscription price.
Thank you for your reply. I have already used the subscription tab, not the activation code tab. I understand that the problem cannot be solved over the weekend, however the renewal process shouldn't be so complicated. I have to say that I am unsatisfied with the service, it does not measure up to the subscription price.
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