Hello,
Today I purchased a 12-month Trados Studio Freelancer subscription. The order was processed normally, payment was collected, and an invoice was issued. However, the subscription is still listed as 'Inactive'. There is no option to activate or reset the subscription/license. Somehow it is listed as having expired before being activated. I urgently need the license to be activated.
Any help would be greatly appreciated!
Thank you
Scilla Altavista Sorry you’re so unsatisfied. If you had a support contract where you pay for the service you would get help even today. But if you ask in here you rely on those of us who just like to check in here on our own time in case anyone is desperate for assistance. On Monday, probably, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883926 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Scilla Altavista Sorry you’re so unsatisfied. If you had a support contract where you pay for the service you would get help even today. But if you ask in here you rely on those of us who just like to check in here on our own time in case anyone is desperate for assistance. On Monday, probably, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883926 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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