Activation failed

My account email is <robertocrivello@gmail.com> and my account name is Roberto Crivello

I had to transfer one of my two Studio 2019 licenses from a faulty computer to a backup computer. Your server wouldn't do the deactivation online so I used the offline activation and eventually I succeeded. But now that there is a license available, I can't activate my Studio 2019 on my backup computer. I get a message saying "Could not connect to the activation server. Check the activation server address in the provider settings. The remote server returned an error: (403) Forbidden.", even though I am connected to the server. Why there are always problems with your server when you need to activate/deactivate etc.

Can you help?

Roberto
emoji
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883941 .

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji