Trados Studio Freelance 2024 no longer opens

Question

I purchased a new perpetual license for Trados 2024 Freelance (version 18.0.1.2259) and installed on 10 Jan. The installation and activation was fine and I used the program for a while. After closing, it no longer launches at all. The start up window opens but the program always crashes at the Creating application window step. I tried the reset by renaming as c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio18_old\ but it didn't help. I'm using a new computer with Windows 11 and Office 2021 and no other versions of Trados installed on it. 
 All help would be appreciated so I can start using the new version.

Ana Sabo · Answer

Jacolyn Kosonen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883947 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados Studio Freelance 2024 no longer opens