Licence reset request
I have a Full Single User licence for Trados Studio 2019. The computer for which the licence was issued failed catastrophically. I am unable to open the Trados Studio program or access the internet on that machine, so want to run this

Question

I am a freelance translator and I have a Full Single User licence for Trados Studio 2019. 
 
 Recently, the computer for which the licence was issued failed catastrophically. I am unable to open the Trados Studio program or access the internet on that machine. 
 I have downloaded a copy of Trados Studio 2019 to a new computer, but when I tried to reset the licence with the link on the licence page of my RWS account, I found there was no Reset licence option opposite the Trados Studio 2019 licence. I also tried unsuccessfully to use the "Activate/Deactivate Offline" links from the new computer, and this may have been what caused the Reset licence option to disappear. I would greatly appreciate it if you could restore the Reset licence option or tell me how I can begin working with the program on the new machine. Thanks in advance.

Ana Sabo · Answer

Kevin Ward We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884065 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Licence reset request I have a Full Single User licence for Trados Studio 2019. The computer for which the licence was issued failed catastrophically. I am unable to open the Trados Studio program or access the internet on that machine, so want to run this