Hi, I properly DESACTIVATED the previous licence offline, and now that I want to activate my Trados Studio 2024 Professional version (already purchased) I have the following error message (even If I properly copied and pasted the activation certificated received by mail. Could you please help me ?
Thank you in advance
Chantal HUART-MERZON We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884155 .
Chantal HUART-MERZON We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884155 .
Hi,
thank you for your reply.
Finally I succeeded in activating the new license.
No need to contact me back.
Thanks
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