Hello. I tried to click on 'Deactivate license' on the pop-up window to this effect, and got an error message (cannot connect to product activation). I tried to 'Reset licence' (there were two previous reset dates) and that failed too.
I need to install Trados (single-user freelance version of 2019) on my new computer.
How do I go about that, given these error messages?
Thanks in advance, Monica Sandor
Monica Sandor We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884434 .
Elisa Maxim | RWS Group
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Monica Sandor We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884434 .
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
any progress on this? I would have thought there was a standard solution to this, which comes up very frequently in your questions and in each case, the answer is we will set up a support case. It has now been 6 days and I can't activate my SDL Trados Studio licence on my new computer till I can deactivate it on the old one.
The answer also indicates you will be contacted via e-mail. In any case, the license has been reset. The activation code is in your account, Products and Plans - Licenses. You should have received e-mails so far, so if you still require assistance, please reply on the case.
Kind regards,
Elisa Maxim | RWS Group
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Hi Elisa, I know but I did not receive anything. So now I downloaded SDL Trados Studio 2019 on my new computer, clicked on activate licence, pasted in the licence key, and get the same error message as before - 'unable to connect to server' (see screenshot). In other words, though your kind intervention deactivated the old licence, there is still a problem connecting to the server. I logged in to my account and the licence key is there, indicating there is 1 available, so the issue is not there.
Please try an offline activation, following the instructions from this article: Solution Article: Offline activation and deactivation of a Single User License for Trados Studio/ Passolo/ Trados Business Manager Lite
Kind regards,
Ana Sabo | RWS Group
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