To whom it may concern,
I have been a long time customer of your products since the Trados 2006 software and I have an officially purchased SDL2019, but unfortunately I cannot activate it because my computer's motherboard failed and was replaced, and it was not possible to return the license as required.
Please advise me how I can activate my licence, as at the moment the system refuses activation when I use my original licence code.
Thank you.
Ferenc Szabó We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884622 .
Elisa Maxim | RWS Group
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