reset licence

Question

Hello team, 
 
 i would like to reset my licence but when i click on reset license it's written : you can't do it more thant 3 times in 12 months 
 
 Could you please help me 
 Thanks

Sorin Perta · Answer

Hugo-Thierry Dias We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00885050 .

Trados Portfolio > 2. Licensing and Installation

reset licence