How to desactivate my Studio 2024 licence with a 12-month subscription?

Question

Hello, 
 My computer has crashed and I have to buy a new one. Unfortunately I don't know how to desactivate my 12-month subscription off line to reactivate it on my new computer? 
 Thank you for your help.

Andrei Vasilache · Answer

Cécile Pelloud We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00885295 .

Ana Sabo · Answer

Hi Bernardo Mandichidja Sabão 
 Please follow the steps indicated on this link: "Your Language Cloud account has reached the maximum number of registered devices for the current subscription." when trying to activate Trados Studio , 
 and here are indications about the activation process: https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 . 
 Best regards,

Trados Portfolio > 2. Licensing and Installation

How to desactivate my Studio 2024 licence with a 12-month subscription?