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Can't activate! Activation failed (again)

Lidia Juarez Alonso

After rebooting my laptop, some updates were installed. As a result, my SDL account closed and now it is impossible for me to activate my license.

Screenshot of an SDL Product Activation window with an error message stating 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The request was aborted: Could not create SSLTLS secure channel.' There is an 'Accept' button at the bottom of the error message.

When I try the alternative activation options, the window shuts suddenly and shows this error.

Error dialog box displaying a service not available message for 'Sdl.Desktop.Platform.Services.ITelemetryService'. It includes a Type, HelpLink, Source, HRESULT, and Stacktrace with details about the service and exception.

Please help!

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[edited by: RWS Community AI at 11:58 AM (GMT 0) on 29 Jan 2025]
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