Hi all,

I'm trying to migrate my SDL Trados Studio 2014 Freelance Plu software to a new laptop, and facing two issues:

1) Deactivating:

I tried to deactivate the license online on the old one, but it didn't work, so I generated an offline deactivation certificate. But then when I tried to paste it into the RWS "Deactivation certificate" box and click "Deactivate", nothing happened. I've tried several times today to no avail. Studio on my old laptop is now deactivated, so I can't even use it on the old one. Pressing the "Deactivate" button just gives no result, nothing happens, and my license is still flagged up as "In use".

2) Downloading:

Not sure if both issues might be related, but when I try to download Studio 2014 on my new laptop, there's an error message and I can't seem to go past it. Is it that I can't download the software until my license is available again?

Or am I experiencing issues because Studio 2014 is such an old version?

Please help!

Thank you,

Mathilde