Hi,
We have bought a Trados Studio Freelance subscription and have installed the desktop app on a PC. When the license activation module runs when opening the app, I go to "Subscription", login with my RWS ID. I can that it fetches my subscription but there's also an error message "Remote activation of licenses is not authorised for this account". I click "Close" and the program shuts down so it's been impossible to use it so far.
Please assist
Thank you
Hello Beatrice Cortis-Cann
What operating system do you have installed on this PC? Is it a personal computer or is it a company computer which is part of a domain?
You can check that as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001675
Thank you,
Sorin
Hi Sorin,
I see. Yes, it's a company machine (a VM) and operates on a domain. I see that we would need to upgrade to Studio Professional.
This answers my question, thank you.
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