De-activating and re-activating Passolo license to get .net parser updates

Question

Hello, 
 I had an issue with the .Net Parser, that is not available in my Passolo 2022 license, but was in the Passolo 2018 license. According to Adrian Maniu's reply on my post here: https://community.rws.com/product-groups/trados-portfolio/passolo/f/net-add-in/33856/net-parser-add-in-fails-to-load/179448 , I should "de-activate and reactivate back the network license to receive the changes". 
 I tried as described in the knowledge article he referenced, but when trying to de-activate, I get an error "An error occurred while retrieving your license. Error ID: 653". Adrian told me " for licensing issues please raise a case for the support team: " 
 Could you please help and advise? 
 Many thanks in advance!

Sorin Perta · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00886681 .

Trados Portfolio > 2. Licensing and Installation

De-activating and re-activating Passolo license to get .net parser updates