I'm trying to deactivate my trados license to change to a new desktop computer and I keep getting this error: There are multiple instances of this application running. Close the other instances before before deactivating the license.
I have restarted windows multiple times and it's still not working. Note I am working on a mac via a virtual machine (parallels desktop)
Please can you let me know what to do as I need to work asap.
Thank you
MB
Martina Bernardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00886982 .
Martina Bernardi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00886982 .
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