Trados Portfolio > 2. Licensing and Installation

Help to reactivate license - Error 403

Hi!

I'm having a problem when reactivating my license for Trados Studio 2021. This afternoon I have deactivated my license, then uninstalled the software and then installed it again on the same computer. When the software asks me to enter my license code, I get the following error message:

Error dialog box with a red cross icon, titled 'Error'. Text in Spanish: 'Error de activacion. No se ha podido conectar al servidor de activacion. Compruebe la direccion del servidor de activacion en la configuracion del proveedor. - Error en el servidor remoto: (403) Prohibido.' Button labeled 'Aceptar'.

I don't have any problem neither with the proxy nor with the Internet connection.

I can't find where the problem is.

I thank you in advance for your help.

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[edited by: RWS Community AI at 7:16 PM (GMT 0) on 5 Feb 2025]

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