Help to reactivate license - Error 403

Question

Hi! 
 I'm having a problem when reactivating my license for Trados Studio 2021. This afternoon I have deactivated my license, then uninstalled the software and then installed it again on the same computer. When the software asks me to enter my license code, I get the following error message:

I don't have any problem neither with the proxy nor with the Internet connection. 
 I can't find where the problem is. 
 I thank you in advance for your help.

Lucian Botezatu · Answer

HI Maria Dolores Hernandez Gil 
 
 Could you kindly try to activate your license offline following the procedure indicated on this link: Offline activation and deactivation of a Single User License for Trados Studio/ Passolo 
 Please do not hesitate to contact us again if the error persists. 
 
 Regards, 
 Lucian

Trados Portfolio > 2. Licensing and Installation

Help to reactivate license - Error 403