Hello,
When I clicked on the Deactivate button, I received this message:
"Deactivation failed.
Could not connect to the activation server. Check the activation server address in the provider settings. – The remote server returned an error: (403) Forbidden."
Could you please help me resolve this issue? Thanks.
Best Regards
Miroslav Mikulasko
Hello Miroslav Mikulasko
Please try to reset the license from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616
Thank you,
Sorin
Hello Sorin,
Thank you for your help.
The reset on my Trados Account was successful and there is 1 available, but after I click on the Deactivate button in my Trados Studio 2019 I still get the same message. Please help. Thanks.
Best Regards
Miro Mikulasko
Hello Miroslav Mikulasko
To deactivate the license locally on your PC follow these steps:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
When you activate you license you`ll need to do it offline: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
Hello Sorin,
Thank you for your prompt reply.
I will try to complete the process this Monday as I cannot disable my Trados right now due to some projects that I have just received. I will let you know afterwards.
Have a nice weekend!
Best Regards
Miro Mikulasko
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