Problem activating again a Plus license in my second computer

Question

Hello there, 
 
 I have got a Trados Studio 2022 Freelance Plus license: it is installed in my desktop PC 
 and in my laptop. A few day ago, I had to restore my laptop, but before doig it I deativated 
 the license. Now, I trying to activate the license again, but I got a message stating that I do not have any 
 license available. The message says that I tried to activate it 3 times, which I really did, but all of them 
 were unsuccessful. As I need to work on my laptop, I am using a trial license for the moment, but I need my 
 own license back again. 
 
 Any help would be appreciated. 
 
 Best regards, 
 
 Carlos Santos 
 
 Carlos Santos

Anca Stoian · Answer

Carlos Santos We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00887563 .

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Problem activating again a Plus license in my second computer