Requesting a "Permission Ticket"

Question

Hello support engineers, We would like to upgrade two licences for Trados Studio 2019 -> 2022 and require the "Permission Ticket" for deactivation of the current licenses on our non-internet-license server. Can you help us with that? 
 Currently, multiple members are using Trados, so if issuing the "Permission Ticket" might affect Trados usage, please issue it at 12:00 PM (Japan Time) on February 13 . This is a follow-up to the inquiry made by our company&rsquo;s Yoda-san, "Support Case Id: 00885705." 
 Thank you in advance,

Sorin Perta · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00887960 .

Trados Portfolio > 2. Licensing and Installation

Requesting a "Permission Ticket"