Deactivation failed

Question

Hello, I need to deactivate my Trados 2019 license to use it on another of my devices. When I try to do it, I get the following error: &ldquo;Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.&rdquo; 
 Maybe my license code needs to be reset so I can reactivate it on another device. 
 Product and version: SDL Trados Studio 2019 SR2 15.2.8.3007 / Freelance version 
 I kindly request assistance. Thanks in advance for your help.

Elisa Maxim · Answer

Cesar Mendoza We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888449 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation failed