Cannot move my trados studio to a new machine

So far I was using Studio 2017. I have also purchased studio 2019 and studio 2021, but have never installed them because 2017 was fine.

Now I am  trying to move to a new machine. 

I am unable to deactivate Studio 2017 offline. It says it cannot connect to the activation server.

I tried to deactivate offline. I genereated the code. but Studio 2017 says the code is invalid.

I read that in order to upgrade from 2017 and activate studio 2021 on a new machine I have to install studio 2019 on the old machine and then deactivate it.

I installed my purchased studio 2019 on the old machine but it asks the activation code. I am unable to see it anywhere. I have paid dear for the software, but the code is nowhere to be seen. When I log in to my sdl account and pick Licenses and subscriptions I can only see entries for 2017, nothing for 2019. The code is also not visible in the downloads section. 

Pleaase help me, I am stuck.

Kind regards,

witold

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