License Deactivation/Activation issue / New Device

Hello,

I need to deactivate my Trados 2019 license to use it on my new device. When I try to do it, I get the following error:

“Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.”

Product and version: SDL Trados Studio 2019 SR2 15.2.8.3007 Freelance

Thank you in advance for your help!

Tanja

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