"Probability score": 0.9

"Question improvement suggestion": Please provide more details about the steps you have already taken to deactivate your license and any error messages you may have encountered.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I understand that you need to deactivate your Trados 2019 license due to a hard drive crash. Here are the steps you can follow:

Step 1: Log into your SDL Account.

Step 2: Click on the licenses tab.

Step 3: Select the license you wish to return and select 'Reset License'.

This will force return the license from the PC that is no longer available.

If for some reason, you are still unable to reset your license, please let us know in the Translation Productivity Forum, and we will assist you further.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I haven't got any "Reset License" button !

Grégory LADRET We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888966 .