Hi Sarathi Kamaraj 

All licenses have been upgraded. You can still activate one for Professional (network) and another 4 Professional single user licenses: oos.sdl.com/.../licenses.aspx

The other licenses are either in use or older licenses, such as Trados 2019 or 2021.

If you have any questions about the upgrade orders, please contact contractrenewals@sdl.com and your RWS business development manager.

Kind regards,

In 2019, we had 10 standalone licenses and 10 network (N/W) licenses before starting this upgrade. So far, we have only upgraded 9 standalone and 4 N/W licenses to the latest 2022 version which is our latest. We were previously informed that all our 2019 licenses should be upgradable to 2022.

 However, the remaining licenses are still stuck on either the 2019 or 2021 versions, with no option provided for further upgrades. Do you have any insights on how we should proceed?

 Additionally, my Available Upgrades now shows as 0. What steps should be taken next?

Thanks,

Sarathi.

In 2019, we had 10 standalone licenses and 10 network (N/W) licenses before starting this upgrade. So far, we have only upgraded 9 standalone and 4 N/W licenses to the latest 2022 version which is our latest. We were previously informed that all our 2019 licenses should be upgradable to 2022.

 However, the remaining licenses are still stuck on either the 2019 or 2021 versions, with no option provided for further upgrades. Do you have any insights on how we should proceed?

 Additionally, my Available Upgrades now shows as 0. What steps should be taken next?

Thanks,

Sarathi.

Hi Sarathi Kamaraj 

Please contact contractrenewals@sdl.com and your RWS business development manager. We do not handle order related requests via Community and cannot place orders for you. This forum is for technical issues. The problem is not due to a technical issue, it's related to the number of upgrade orders placed.

Kind regards,

Thanks for your help. Yeah I have emailed there. Awaiting response.