Problem activating license server after changing IP address

Question

Hello, Recently we have changed the IP address of our licensing server. When I try to activate the SDL Trados applications, by using the "Use licensing server manager" option, the software connect to the server but the license show up as either Expired or Active. When I try to deactivate the licenses from the server manager app I get this error: When I check the wIm admin utility I do not seem to have the server set up: I tried following the steps from this article : Offline activation and deactivation of a Network License for Trados Studio 2019 and older, Passolo 2018 and older or Trados Business Manager but I am unable to generate a certificate or reset the licenses: 
 What would be the following steps to solve the issue? 
 
 Thank you!

Ana Sabo · Answer

Octopus Translations We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889182 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Problem activating license server after changing IP address