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In your RWS account "Support" offers only links to fora like this present one, but no way to actually create a ticket

Ozzie O

...unless I oversaw it.

I wrote to the support email account and got this reply:

"If you would like to raise a new support case please login to your RWS Account and then click on ‘Get Support’. You can then click on ‘Log a Case’ to raise a new case with RWS Technical Support."

I need to activate my Studio 2022 (and 2021) installation.

My original message said:

I installed Windows 11 Pro from scratch in my PC, the same one that had Trados Studio 2022 Freelance Plus perpetual and Trados Studio 2021 Freelance Plus perpetual installed. Previously I had Windows 10 Pro.

Before that big procedure I tried to deactivate and something went wrong. Then I ended up with an “Offline deactivation ticket” and I don’t know what to make of it.

I will have Trados Studio 2022 Freelance Plus perpetual installed on this present computer and nowhere else. In my rws.com account it shows that I have only one extra activation available, but it should be two.

Will you please help?

Thank you.



 
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    Do you have a paid support contract?  If you do then you would raise your tickets through the platform they gave you access too, not in here. If you don't then you are in the right place! So, assuming you don't we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889245 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    Do you have a paid support contract?  If you do then you would raise your tickets through the platform they gave you access too, not in here. If you don't then you are in the right place! So, assuming you don't we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889245 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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