Activation Failed

Question

Dear all, 
 I encountered an activation issue with Trados 2024 (Error ID 210005), indicating failure to connect to the server. 
 
 The server displays the error message shown in the screenshot below:

When I tried to deactivate the license, it popped out the following warning:

Currently, I'm stuck in a dilemma and unsure how to proceed. The local dealer recommended replacing my laptop, but that's not feasible for me at the moment. 
 PS: 
 OS: Microsoft Window 11 home edition Processor: Intel(R) Core(TM) Ultra 5 125 H 
 
 All the best,

Sorin Perta · Answer

Joshua Zukuzu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889461 .

Trados Portfolio > 2. Licensing and Installation

Activation Failed