I can't run Trados Starter Edition on my laptop

I just downloaded the Trados Studio Starter Edition from the RWS vendor portal, but I can't run it on my laptop.
Every time I try, I get this message:

"An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\Trados\Chainer\Logs) and contact technical support.

SuiteLoadException
Error reading the suite file, 'C:\ProgramData\Package Cache\Trados\TradosStudio2024\TradosStudio.Suite'."

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