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I deactivated my SDL Trados Studio 2021 Freelance licence yesterday on my old computer but it hasn't been released. Trados still says it is in use, although it's deactivated. I need the activation code for my new computer!! What should I do?
I deactivated my SDL Trados Studio 2021 Freelance licence yesterday on my old computer but it hasn't been released. Trados still says it is in use, although it's deactivated. I need the activation code for my new computer!! What should I do?
HiJulia Degens thank you for your post.
You might need to reset it manually, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616
Please note the process can take around 30 minutes. If you no longer can reset the license by yourself, please let me know and I will raise a ticket with the technical team.
Best regards,
Ionut
Hi, I tried the reset licence button, but maybe I didn't wait long enough. I'll try again and let you know if it works. Thanks!!
It worked. Thanks!!! Was getting close to a meltdown 
You are welcome!
You are welcome!