Hello,
I cannot open Studio 2022. I already tried to uninstall and reinstall Trados, but the issue still happens.
Could you help me?
Please note I already had this issue 3months ago. Since then, I haven't upgrade Trados version nor had a hardware change on my computer.
Thank you,
A reset might help you with this. To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio17\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio17_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Kind regards,
Ana Sabo | RWS Group
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Hello Ana,
Thank you for providing guidance. I renamed the folder as mentioned, but it didn't solve the issue.
Could you provide further support?
Thank you
Aurélie Gargne We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889991 .
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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