My license has been deactivated. Why did this happen? I need to reactivate it now.

Question

My license for Trados Studio 2017 was deactivated this morning. Why does this happen? I need to reactivate it asap, I have a deadline.. Please help me quickly...

Sorin Perta · Answer

Hello Anna Mattsson 
 Please try to reset the license from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616 
 Then reactivate it offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

My license has been deactivated. Why did this happen? I need to reactivate it now.