Hardware crashed - Lost Trados - Hardware replacement - Cannot activate my license

Question

Hello all, my laptop where I had installed trados crashed yesterday and I had to replace hardware. I had a license for 1 device and of course now i cannot activate my license in the new hardware. How can I find a solution? thank you

Elisa Maxim · Accepted Answer

Hi Maria Asimakopoulou 
 You own a Freelance subscription. 
 The program can be downloaded from your RWS account, Products and Plans - Downloads https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp 
 To activate your subscription again, please remove your connected devices according to the steps at this link gateway.sdl.com/.../communityknowledge and then activate by logging in (procedure explained here https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 ) 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Hardware crashed - Lost Trados - Hardware replacement - Cannot activate my license

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