Dear RWS team,
This morning I tried to open Studio 2024 with no luck. It shows a message saying that my license is expired. However, I have a perpetual license.
Earlier today my computer installed some updates, I guess that might have caused the issue.
The RWS support page doesn't work properly, it won't let me raise a ticket, which is quite frustrating!
Can I please get some help?
Many thanks,
Victoria
Hi Victoria,
Please try to reset your license from your RWS account, under the Licenses tab on the right side of your license code you have the "Reset license" option. Click on that and wait to have the confirmation from the system that the license was reset. The following video shows you these steps as well:
Then try to activate Trados again.
Please let us know if this helped.
Best regards,
Anca
Anca Stoian | RWS Group
María Victoria Balda Afonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002564.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear Anca,
This worked and I'm now able to access Studio again.
Many thanks for your quick answer and help.
Best regards,
Victoria
Translate
