Perpetual license expired and unable to raise a ticket

Question

Dear RWS team, 
 This morning I tried to open Studio 2024 with no luck. It shows a message saying that my license is expired. However, I have a perpetual license. 
 
 Earlier today my computer installed some updates, I guess that might have caused the issue. 
 
 The RWS support page doesn't work properly, it won't let me raise a ticket, which is quite frustrating! 
 
 Can I please get some help? 
 
 Many thanks, 
 
 Victoria

Anca Stoian · Answer

Hi Victoria, 
 Please try to reset your license from your RWS account, u nder the Licenses tab on the right side of your license code you have the " Reset license " option. Click on that and wait to have the confirmation from the system that the license was reset. The following video shows you these steps as well: 
 www.youtube.com/watch 
 Then try to activate Trados again. 
 Please let us know if this helped. 
 Best regards, 
 Anca

Ana Sabo · Answer

María Victoria Balda Afonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002564.

Trados Portfolio > 2. Licensing and Installation

Perpetual license expired and unable to raise a ticket