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I need help resetting Trados Studio 2021 Freelance Plus Licence

Jumee Lim

Hi,

I have a single-user licence with an extra activation for Trados Studio 2021 (SR2_16.2.10.9305) Freelance Plus.

Previously, I attempted to reset the licence, but mistakenly reset a PC that should not have been reset.
I have since used the remaining activation code without resolving the initial problem.

I now require an additional activation for my second PC.
However, even after deactivating the remaining activation code online to address technical issues on my PC, my RWS account still indicates that one of my activation codes is in use.

I attempted to deactivate the problematic activation code using the "Can't deactivate online?" option, but this is ineffective as the old PC is no longer available.
The Reset Licence option is also not available either.

I believe this is related to the previous issue I haven't resolved.

Could you please assist in recovering my entire licence and the extra activation?

Thank you.

Screenshot of SDL Trados Studio 2021 Freelance Plus license management page showing 1 user, 1 license in use, 0 available, 1 extra activation, and options to get an offline Activation Certificate or deactivate offline.

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[edited by: RWS Community AI at 8:48 PM (GMT 0) on 3 Mar 2025]
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002673.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002673.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children