Hi,
I have problems with activating Trados. After deactivating the license, I am unable to reactivate it. I tried using the "Reset License" option in my account, but it did not work. Additionally, the license is shown as "inUse" in my account, even though it is not currently in use.
Could you please assist me with this issue? Thank you!
Youngok Goo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002695.
Hi,
Thank you for your answer.
After receiving your response, I checked my account and saw that 'available' was checked, so I tried to activate it, but it didn't activate. However, the status in my account changed to 'in use'.
Unfortunately, it's still not activated. I had already tried to activate it using 'reset license' before, but it didn't work.
When I tried again this time, the following message appeared:
"You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team."
It seems I've exceeded the available number of attempts. Also, in the Trados activation window, it says 'License expired'. This doesn't seem normal - how can I resolve this?
Hi,
Thank you for your answer.
After receiving your response, I checked my account and saw that 'available' was checked, so I tried to activate it, but it didn't activate. However, the status in my account changed to 'in use'.
Unfortunately, it's still not activated. I had already tried to activate it using 'reset license' before, but it didn't work.
When I tried again this time, the following message appeared:
"You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team."
It seems I've exceeded the available number of attempts. Also, in the Trados activation window, it says 'License expired'. This doesn't seem normal - how can I resolve this?
I'm from the technical support team of the partner company that is supporting this translator.
We've heard that activation issues can occur when the Device(PC) is named in Korean, so we've asked her to change the PC name.
After changing the PC name, the 3 time reset limit needs to be renewed for future activation checks.
(Currently, the "Request a log" link from RWS Account redirects to this forum site.)
Could you please renew the reset limit for her account?
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