"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." Already deleted all the deviced and logged again, but still get the message.

Question

"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." Already deleted all the deviced and logged again, but still get the message. I&acute;ve tried everything, can somebody help?

Lucian Botezatu · Answer

HI Naia Zubero 
 
 Please see this article: https://gateway.rws.com/csm?sys_kb_id=676de2a01b0f9a50772c0dcad34bcb2c&id=kb_article_view 
 
 All the best, 
 Luci

Lucian Botezatu · Answer

Naia Zubero We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002748.

Trados Portfolio > 2. Licensing and Installation

"Your Language Cloud account has reached the maximum number of registered devices for the current subscription." Already deleted all the deviced and logged again, but still get the message.