Your help necessary - can't activate my subscription

Question

Hello! I did the same thing. I purchased the Trados Studio Freelance subscription instead of renewal of my previous subscription, and my license is blocked. On the License and Subscription page, it says the subscription is expired. I need your help. This is sort of urgent. Who can I contact to tell my details such as purchase date or order number? Thank you so much.
Kaori Higuchi

Screenshot showing Trados Studio Freelance - 12 month subscription - RWS Vendors with a status of 'Inactive'. Some text is in Japanese and personal details are redacted.

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[edited by: RWS Community AI at 2:07 PM (GMT 0) on 4 Mar 2025]

Radu Boloveschi · Answer

Kaori Higuchi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002822.

Trados Portfolio > 2. Licensing and Installation

Your help necessary - can't activate my subscription