problem activating trados and reset license

Question

Hi 
 I am reposting the same inquiry. 
 Trados is not activating. When I try to activate it while the account status is 'available', a popup appears on the screen saying: 
 "Failed to install RMS license string. Error ID: 210150. Open connection settings?" 
 
 The activation fails, and the account status changes to 'in use'. I have tried resetting the license, but it didn't activate, and the reset function is no longer working due to limited attempts. 
 Please suggest a solution other than resetting, as I have already received the same answer multiple times and tried it without success. 
 
 Please help!

Elisa Maxim · Answer

Hi Youngok Goo 
 This has been answered here RE: problem activating trados and a case was submitted for you, so please refer to that post. 
 Kind regards,

Andrei Vasilache · Answer

Hi Youngok Goo thank you for posting here! 
 Could you please confirm if you have tried also a license Reset from your RWS account--> License tab? If you didn't tried, please try to reset your license as indicated in the article below: Reset single user license article 
 
 Please note the process can take around 30 minutes. If you no longer can reset the license by yourself, please contact us! 
 
 Best regards, 
 Ionut

Trados Portfolio > 2. Licensing and Installation

problem activating trados and reset license