I can't get my licence deactivated

Dear all,

I need to deactivate my license (SDL Trados Studio 2021 Freelance) from my old computer (I no longer have access to it) and activate it in my new computer. I have tried to deactivate the license from Trados Help -> Product activation (as it is shown in the licence activation video) but the Deactivate Offline Button doesn’t appear. There is only the Offline Activation Button.

What can I do? Thanks your help!

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