Deactivation of licence

Good afternoon,

I had to format my computer and now the SDL Trados Studio is not allowing me to activate my Trados licence...

SDL Trados Studio 2019 Freelance Plus
When I put the licence number, an error appears: 403 (forbidden).

Could you please help me deactivating the old license and sending me another key to access it?
More details:

Submitted Date: 26-Nov-2019

Thanks a lot!
Camila


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[edited by: Camila Paduan at 5:39 PM (GMT 0) on 7 Mar 2025]
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