Problem activating trados on new computer

Question

Hello, 
 I have deactivated and reset my license for Trados 2019 in order to install it on a new computer. I have waited (more than) the established time of 30 minutes and every time I try to activate the license I keep getting an error message (as seen in the attached image). I have read several forums and posts and followed the instructions but the same message keeps coming up. 
 Please could I have some assistance in order to activate the software on my new computer? 
 Thanks, 
 E

Andrei Vasilache · Answer

Emma Brown We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0003770.

Trados Portfolio > 2. Licensing and Installation

Problem activating trados on new computer