Please help me resetting my license!

It says "You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team."
And when I try to log a ticket it directs me to https://gateway.rws.com/csm every time and won't let me do it. Please help me on this matter so I can start on my new project.

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